Lahore: The city police are automating callers’ information and starting the use of smart phones to track their patrolling staff in a bid to improve response time of the 15 helpline service, The Express Tribune has learnt.
The automation of the callers’ information at the police 15 helpline is underway. The patrolling staff will be equipped with smart phones in the second phase of the project which is a joint venture of the city police and the Chief Minister’s Special Monitoring Unit.A Public Service Answering Point (PSAP) will eventually be established to centralise police 15 and Rescue 1122 emergency services in the city.
SMU senior member Salman Sufi said “Patrolling staff closest to the location of the emergency could then be sent to the site.” He said “the call centre would start coordinating with the Rescue 1122 field staff in the final phase of the project to improve their response time as well.” |
